Tensys®- Ratchet Strap Set - Claw Hook Standard (European High Quality)

We are happy to accept returns within 14 days (change of mind or “cooling off” period) of your order for standard stock products only. If we have already dispatched the product, it needs to be returned to us at the address below before a refund can be applied. You will however be liable for the courier/delivery charge to return your item to us. Once we receive the goods in original packaging and condition (unused) we will process the refund. Refunds will not be provided for goods which do not match the above description.

Non-Standard Stock Products:
The “change of mind” or 14 day “cooling off” returns policy does not apply to Non-Standard Stock Products due to safety risks associated with used materials. These items will be listed as such in the description and refers to any items which are made to order and manufactured by our company to a specification. This includes; chains assemblies (all grades), tie down chains, chain slings, lifting chain assemblies, custom webbing slings, along with any product which was specifically designed for an application. These items are not covered under EU consumer rights directive legislation as they are customised and likely to deteriorate/expire quickly with use. Please note that items which are Standard Stock Products but are shrink wrapped for protection can NOT be returned under 14 day cooling off period if protective shrink wrap which has been applied during production is opened or damaged as this renders the item used. This applies to Web slings and Roundslings.

Faulty Products:
If you receive your items and you notice a “major” fault (preventing the item from working from the outset), you must write to us immediately notifying us of the fault and we can organise a refund or replacement. We must however receive the faulty goods in original packaging and condition (unused) before we can process the refund. We will pay for the courier/delivery charge to return your item (ask us can we organise a pick & collect service with our courier to make it easy).

Special Order Policy:

Our normal return policy does not apply to any “Special Order” purchases. “Special Order” purchases are not returnable for refund or for credit of any kind. Payment of Special-order items will be required in full before the order can be processed. All special-order items will be processed in the most efficient and timely manner possible but as the order is “special” or “one-off” Lifting Equipment Sales Ltd trading as LiftingEquipment.ie is not responsible for delays beyond our control and at the time of ordering a special order item, it is the customer's responsibility to obtain an estimated (approximate) time of arrival. No cancellations will be honored and refusal of a special-order shipment does not constitute right to a refund.

Any queries you may have, just email our team accounts@liftingequipment.ie or call us on 093 26300. Our team will help you to fill out a delivery returns form.

Deliver Address for Returns:
Lifting Equipment Sales Ltd t/a LiftingEquipment . ie
Unit 47, N17 Business Park
Galway Road, Tuam
Co. Galway
Ireland
H54 Y002